In case you have any doubts about some of your orders being executed accurately, please, send us an official claim with all the necessary information about your issues. Claims are sent to our e-mail address firstname.lastname@example.org only within two working days after the issue has occurred.
A Client’s claim must contain:
- your full name,
- your account number,
- date and time of the dispute situation,
- ticker (number) of the dispute order,
- claim description.
The company considers a claim within 10 business days. For more information on the procedure of consideration and settlement of claims, please, read p.8.1. of the Customer Agreement.